What Visitors Say
Honest Feedback from
People Who Came In
We don't chase five-star reviews. These are the kinds of things people tell us — and sometimes tell others — about what it was actually like to visit the porch.
Back to Home340+
Drop-in sessions completed
4.8
Average feedback score out of 5
14
Community organisations served
91%
Visitors who said they'd return
Visitor Feedback
In Their Own Words
Collected from post-visit feedback forms, July–August 2025. Names used with permission; identifying details kept vague by choice of reviewers.
Faridah H.
Damansara Damai, Selangor
I came in not knowing which department was supposed to handle my father's IC renewal after his address change. Aisyah sat with me for about 20 minutes, explained the exact process, told me what documents to bring, and even wrote down the counter number at the JPN branch nearby. That alone saved me a wasted trip. Worth it for one visit, let alone four.
Drop-In Pass · August 2025
Tan Kim Seng
Kepong, Kuala Lumpur
My mother-in-law received a notice from LHDN and nobody in the family could make sense of it. We used one of the drop-in sessions just to have someone read it with us and explain what was actually being asked. Turns out it was a routine filing reminder, not an audit. The follow-up message two days later confirmed the reference number to quote if we replied. Really practical service.
Drop-In Pass · July 2025
Siti Rahayu bt Johari
Puchong, Selangor
We did the four-week household workshop as a family — me, my husband, and both my in-laws. It's the first time we've all sat down together and actually talked through who handles what. The shared document index was a revelation — we discovered three insurance policies nobody knew the other person was also tracking. Kelvin was patient with everyone, including my father-in-law who is not comfortable with apps.
Household Workshop Series · August 2025
Arjun Vijayakumar
Subang Jaya, Selangor
I was a bit sceptical at first — wasn't sure what a citizen assistance centre could actually help with that I couldn't just Google. But I had a question about road tax renewal for a vehicle registered to my late father, and online information was all over the place. Twenty minutes at Meranti Porch and I had a clear checklist of what to bring and in what order to approach it. Saved me a lot of back-and-forth.
Drop-In Pass · July 2025
Nora Lim Wei Lin
Damansara Utama, Selangor
The session was useful and the team were easy to talk to. My only note is that I had to wait about 15 minutes even though I came during a quieter period — so it's worth messaging ahead if you have a tight schedule. That said, the follow-up message they sent two days later answered the one thing we hadn't quite resolved during the visit, which was a nice touch.
Drop-In Pass · August 2025
Zulaikha Abd Aziz
Mutiara Damansara, Selangor
Our residents' association used the Community Notice Board Toolkit programme. Before Meranti Porch, our notice board was a mess — old flyers mixed with current ones, no system, no one person responsible. Priya came to us, observed how we actually worked, and built the structure around that instead of imposing something generic. Eight weeks later we have a submission process, content categories, and two committee members who share the editorial role. It's still running the way they set it up.
Community Notice Board Toolkit · July–August 2025
Success Stories
Three Situations, Three Outcomes
Short accounts of how the porch's services played out in real situations.
Challenge
Family of Four, Four Separate Admin Tracks
A couple in their 50s was managing renewals, insurance, and household documents entirely informally — each person knew some things, nobody knew everything. Their adult children overseas had no idea where anything was.
Solution
The family enrolled in the Multi-Generation Household Planning series. Over four Saturdays, they built a shared document index, set up a shared calendar with recurring renewal reminders, agreed on who would handle which tasks, and created an "in case I'm away" folder accessible to the adult children via a shared drive.
Result
Completed in four weeks. All four family members now use the shared calendar. Two overdue renewals were identified and resolved during the workshop series. The overseas children have access to the index and the emergency folder without any back-and-forth.
"We kept saying we'd sort this out properly someday. Kelvin gave us the structure to actually do it in a month."
Challenge
Residents' Association With No Posting System
A 300-unit condominium in Damansara had a WhatsApp group and a pinboard, both managed informally by the secretary. Outdated notices stayed up for months. Residents complained about missing important updates. The secretary was burning out.
Solution
The eight-week toolkit engagement produced a tiered content category system (urgent, regular, community), a simple submission form, a monthly editorial checklist, and a two-person volunteer editorial team. Two on-site workshops walked the committee through the full system before handover.
Result
Within three weeks of going live, resident complaints about missed notices dropped noticeably. The physical pinboard is now cleared and refreshed monthly. The secretary has a co-editor and a checklist instead of an unmanageable task.
"Priya understood that we're volunteers with day jobs. She built a system that works within that reality."
Challenge
One Person, Three Unresolved Admin Questions
A retiree in her late 60s had three separate matters sitting unresolved for over a year: a vehicle ownership transfer, a question about her EPF statement, and a notice from her strata corporation she hadn't understood. She felt overwhelmed and wasn't sure where to start.
Solution
She used all four drop-in sessions on the three topics — one session per matter, and a fourth to follow up on the vehicle transfer process after her first JPJ visit. Each session produced a clear written summary and a checklist of next steps specific to her situation.
Result
All three matters were resolved within two months. The strata notice required no further action once understood. The EPF query was clarified in a single online session she completed herself. The vehicle transfer took two JPJ visits but was completed without complication.
"I'd been putting these off because I didn't know where to begin. Having somewhere to ask made the difference."
Find Us
Drop In or Get in Touch
Phone
+60 3-7720 1800Address
Level 3, Dialog Tower, No. 15,
Jalan PJU 7/5, Mutiara Damansara,
47810 Petaling Jaya, Selangor
Porch Hours
Mon–Thu: 9am–6pm
Friday: 9am–5:30pm
Saturday: By appointment only
Trust Indicators
SSM Registered Business
Formally registered entity in Malaysia; receipts and invoices issued.
PDPA 2010 Compliant
Personal data handled in line with Malaysia's Personal Data Protection Act.
4.8 / 5 Satisfaction Score
Based on post-visit feedback, July–August 2025.
340+ Individuals Served
Across drop-in passes, workshops, and community toolkit engagements.
Add Your Experience to the List
Come in, bring your question, and see what the porch can help with. Walk-ins are welcome during open hours.
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